# [2021-06-16] Sentiment analysis endpoint

Source: https://developer.nylas.com/docs/new/v2-release-notes/2021-06-16-sentiment-analysis-endpoint/

We've released a new endpoint called Sentiment Analysis. Use Sentiment Analysis to analyze label text as positive, negative, or neutral and track customer sentiment across your organization.

You can use Sentiment Analysis to:

- Send surveys to customers who have a positive reaction.
- Schedule follow-up calls with customers who have adverse reactions.
- Keep track of the general company sentiment based on customer interactions.