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Get header content from email messages

Sometimes, Nylas might need detailed email header information to debug certain sending issues. This page describes how to find this information for Google and Microsoft platforms.

Google platforms

Follow these steps to find detailed header information for email messages in Gmail:

  1. Log in to your Gmail account.
  2. Find the email message whose details you want to download and open it.
  3. Click the three dots at the top-right of the message pane and select Show original.
    A close-up of the Gmail interface. The options menu for an email message is expanded, and 'Show original' is highlighted.
  4. Copy the entire raw email message and save it in a text file.

You can now send the text file containing the raw message information to Nylas.

Microsoft platforms

Follow these steps to find detailed header information for email messages in Microsoft 365 and Outlook:

  1. Log in to your account on the provider.
  2. Find the email message whose details you want to download and open it.
  3. Open the Options menu and click View message details.
    The Microsoft Outlook interface showing a user's inbox. An email message is open, and the options menu is expanded. "View message details" is highlighted.
  4. Copy the entire raw email message and save it in a text file.
    The Microsoft Outlook interface. An email message is open, and the "Message details" pane is displayed. The text inside the pane is highlighted.

You can now send the text file containing the raw message information to Nylas.