Nylas error responses: 500-599
500 responses return when there is an error on the server side.
Error 500 - Server Error
Cause
An error occurred in the Nylas server.
Solution
If this persists, see our status page.
Error 502 - Server Error
Cause
An error occurred in the Nylas server.
Solution
If this persists, see our status page.
Error 503 - Service Unavailable
Cause
There was an error connecting to the user's mail provider.
Solution
Wait and try again later.
Error 503 - Server Unavailable
Microsoft
Error 503’ Throttle Header, 'X-MS-ASThrottle: CommandFrequency
Cause
There are too many commands.
Solution
- Managed Exchange accounts should contact the administrator to increase the threshold for
CommandFrequency. - The default value for
CommandFrequencyis to block after 400 commands in 10 minutes. Block for 20 minutes.
Error 503 - Server Error
Cause
An error occurred in the Nylas server.
Solution
If this persists, see our status page or contact support.
Error 504 - Provider Error
Cause
The action timed out making an external request to the provider.
Solution
Please try again. If the problem persists, check with your service provider.
Error 550 - Service Unavailable
The message was classified as spam and may not be delivered.
Cause
Some email providers review all outbound emails through their spam filter before sending, to preserve their email-sending reputation. Spam filters work by comparing emails to an extensive list of matching behaviors and giving each behavior a score. We return that the email was blocked for spam in the API response, but we don't have any visibility into exactly what caused the block.
Solution
Take a look at our docs on Dealing with spam.