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Get Header Contents

Sometimes Nylas may need detailed email header information to help debug certain sync issues. Here’s how you can find this info from various mail providers:

Gmail and Inbox

Step 1

When viewing a message in Google Inbox, hit the dropdown menu and select “Show original”:

Gmail Show Original Message

Step 3

Then copy the entire raw message and send it to Nylas.

Office365 Outlook

Step 1

Open a message in Outlook:

Outlook Message Details

Step 2

Copy the entire contents of the message details and pass them along to the person supporting you at Nylas:

Copy Message Details Outlook