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Nylas syncs unexpected folders

When you authenticate an end user's Microsoft account, Nylas syncs all folders in the account. This might include several that aren't normally visible to end users.

Depending on the email account, Nylas might sync the following system folders:

  • AUDITS
  • DELETIONS
  • DISCOVERY HOLD
  • PURGES
  • SUBSTRATE HOLDS
  • VERSIONS

Nylas recommends you don't display the email messages stored in these folders, as it might confuse your end users.

For more information about these folders, see Microsoft's official Recoverable Items folder in Exchange Online documentation.