Sometimes, Nylas might not be able to connect to an Exchange server using the provided settings. When this happens, Nylas recommends taking the following steps:
- Contact your email administrator and ask for the correct connection settings, then try to connect manually.
- Test your Exchange Autodiscover settings.
If the Exchange server is behind a VPN or firewall, or has strict MDM policies in place, Nylas might not be able to connect their account. In this case, you should work with the email administrator to update the server settings.