Google doesn’t have traditional “shared mailboxes” like other email providers. Instead, Google Workspace offers two different ways to share email access among users: delegated mailboxes and Google Groups.
Delegated mailboxes are regular Google accounts whose account owner has granted access permissions to other users. Users with delegated permissions can read, send, and manage messages on behalf of the mailbox owner.
Google Groups are distribution lists that can receive messages at a shared address (for example, [email protected]). Multiple users can join the group and receive messages sent to the group email address.
Authenticate delegated mailbox
You can authenticate delegated mailboxes to Nylas just like any other Google account, using the mailbox owner’s credentials. The mailbox owner must complete the authentication process — a delegate can’t authenticate the mailbox using their credentials.
For more information, see our authentication documentation.
Use Google Groups with Nylas
Because Google Groups aren’t actual user accounts, you can’t authenticate them directly.
If you use Google Groups for access to shared messages, you have two options for integrating with Nylas:
- Authenticate individual group members: Every user who needs access to the Group can authenticate their Google account with Nylas. They’ll receive messages sent to the Group in their personal mailbox.
- Create a dedicated Google account: You can convert the Group to an individual Google account, set up delegation for users who need access, then [authenticate the account with Nylas].