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Credential Errors Not Related to a Password

If you see invalid credentials errors after a password change, you might have an invalid credentials error for Microsoft users that is not related to a password change or expiration.

Microsoft identity platform lets administrators set token access lifetimes.

When a token expires, Nylas needs a new token to connect to the email server. You can review the expiration dates for tokens in Configurable token lifetimes in the Microsoft identity platform.