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  • Getting Started
    • What is Nylas?
    • Set up your Sandbox
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  • Nylas v3 Beta
    • v3 Beta quickstart
    • Features and changes in API v3
    • Error types in v3
    • API v3: Administration APIs ↗
    • API v3: Email & Calendar APIs ↗
    • v3 diff view
  • Email
    • Using the Email API
    • Send Email With Nylas
    • Improve email deliverability
    • Track email messages
    • Signature extraction
    • Clean Conversations
    • Changes to Email in API v3 Beta
    • v3 Email scopes
    • File Attachment Media Types
    • Smart Compose (API v3 only)
    • Threads in API v3 Beta
  • Calendar
    • Using the Calendar API
    • Using the Events API
    • Calendar availability
    • Add conferencing to Events in v2
    • Recurring Events
    • Deleted events
    • Virtual calendars
      • How to use Virtual Calendars
      • Virtual Calendar Availability
    • Omnichannel Event reminders
    • Calendars and Events in v3
    • Calendar scopes in v3
    • Add conferencing to Events in v3
  • Contacts
    • Contacts API guide
  • Scheduler
    • Scheduler Quickstart
    • Schedule Editor Set up
      • Instant Integration
      • Smart Integration
    • Creating, Editing, and Scheduling Meetings
      • Schedule Editor
      • Scheduling Page
      • Meeting types
    • Scheduler Customization
      • Customizing the Schedule Editor
      • Customizing the Scheduling Page
      • Embedding Scheduler
      • Custom Thank You Page
      • Automatic Emails
      • Localization
    • Scheduler Booking Flow Query Parameters
    • Scheduler Webhooks
    • Scheduler Web Reference
    • Troubleshooting Scheduler
      • Round Robin Scheduler Behavior
      • Handling Scheduler Reauthentication
      • Office 365 Event Not Added to Calendar
  • Developer Guide
    • Developing with Nylas
    • Authentication in v2
      • Hosted authentication
      • Native authentication
      • Authorizing API requests
      • Bulk auth with service accounts
      • Authentication scopes
    • Authentication in v3
      • v3 Authentication changes
      • Create a Google app for v3
      • Create an Azure App for v3
      • Creating Grants with OAuth and API key
      • Creating Grants with OAuth and access token
      • Create grants with custom auth
      • Create grants with IMAP
      • Create Grants for Virtual Calendars in v3
      • Configure the OAuth login prompt
      • Authentication Scopes in v3
      • Bulk authentication in v3
    • Manage accounts in v2
      • Delete an account
      • Manage access tokens
      • Account re-authentication
      • Troubleshoot invalid credentials
      • Account sync status
    • Manage grants in v3
    • Production checklist
    • Provider guides
      • Google
        • Create a Google application
        • Google authentication in v2
        • Google Workspace Service Accounts
        • Google PubSub Message Sync
        • Google verification and security assessment guide
      • Microsoft
        • Email Administrator Guide
        • Developers Guide
        • Microsoft Authentication
          • Enable Microsoft Graph Events permissions
        • ⚠️ Microsoft Exchange Online and Basic Authentication
        • Create an Azure application
        • Upgrade an Azure app to use Graph
        • Office365 Service Accounts Setup or Exchange Online
        • Suggested Office 365 Settings
        • Invite Nylas to Your Azure App
        • Admin Approval
        • Microsoft Exchange Login
        • Testing Exchange Autodiscovery
        • Checking for Quarantined EAS Devices
        • Gathering Exchange Logs
        • Override Sender Display Name
        • Microsoft Verification Guide
      • IMAP Providers in v3
      • iCloud Authentication
      • Yahoo Authentication
      • App Passwords
    • Security best practices
    • Nylas CLI
      • Getting started
      • CLI Commands
      • Making CLI API Requests
      • Testing Webhooks
    • Platform
      • Data residency
      • Migration guide for data centers
      • Data retention
      • Historical sync and webhook settings
    • Webhooks
      • Set up webhooks
      • Webhook best practices
      • Available webhooks
    • Webhooks in v3
      • v3 Webhook schemas
      • v3 Webhook scopes
    • Error handling and monitoring
    • Postman and Nylas
    • Deltas in v2
  • Nylas SDKs
    • Node.js SDK
      • Get Started with the Node.js SDK
      • Authenticate users with the Node.js SDK
      • Migrate Node SDK v5 to v6
      • Migrate Node SDK v6 to v7 beta
      • Manage events with the Node.js SDK
      • Manage contacts with the Node.js SDK
      • Manage labels and folders with the Node.js SDK
      • Read messages and threads with the Node.js SDK
      • Send email with the Node.js SDK
      • Set up local webhook testing for the Node.js SDK
    • Python SDK
      • Migrate Python SDK v5 to v6 beta
      • Events with Python
      • Google and Microsoft Contacts with Python
      • Inbox Folders and Labels with Python
      • Read an Inbox with Python
      • Send an Email with Python
      • Set up local webhook testing for the Python SDK
    • Ruby SDK
      • Get started with the Ruby SDK
      • Migrate Ruby SDK v5 to v6 beta
      • Manage events with the Ruby SDK
      • Manage contacts with the Ruby SDK
      • Read inbox messages and threads with the Ruby SDK
      • Send email with the Ruby SDK
      • Set up local webhook testing for the Ruby SDK
    • Kotlin/Java SDK
      • Install the Kotlin/Java SDK
      • Migrate Java SDK to Kotlin/Java v2 beta
      • Java SDK
      • Java Logging
      • Google and Microsoft Contacts with Java
      • Inbox Folders and Labels with Java
      • Read an Inbox with Java
      • Send an Email with Java
      • Set up local webhook testing for the Java SDK
  • Nylas API Docs
    • Nylas API v3 Docs
      • Nylas API v3 Administration Docs
      • Nylas API v3 Email and Calendar API docs
    • Metadata
    • Errors
      • 200-299 Responses
      • 400-499 responses
      • 500 Response
    • Rate limits
    • Supported Providers
    • Versioning
      • Transition to v2.1
  • Nylas Dashboard
    • Manage applications
    • Dashboard v3
  • Support
    • Troubleshooting
      • Microsoft Troubleshooting
        • Microsoft Authentication Troubleshooting
          • Nylas Was Unable to Connect to the Exchange Server
          • Couldn't Exchange OAuth Code for a Microsoft Refresh Token
          • Exchange Autodiscovery Failed
          • Incorrect Connection Settings
          • Credential Errors Not Related to a Password
          • Status 403
          • Invalid Password Error
          • Unauthorized Error
        • How to Detect MDM Issues for EAS
        • IMAP Support Turned Off
        • ServerError 110
        • Server Error Retry Later 111 or 85
        • Server Does Not Support SSL
        • The Mail Server Experienced a Temporary Error
        • Message Delivery Submission Failed
        • Unexpected Folders and Calendars
      • Dealing with Spam
      • Email Sent Not Received
      • Same Server Error
      • Get Header Contents
      • Immediate Webhook Notification
      • Missing Notifications for Read Messages
      • Passwords and Character Encoding
      • Sent Mail Not Syncing
      • Customer changed password
      • UIDVALIDITY
      • Nylas Link That Directs to Spam
      • What is nyl.as
    • Billing
    • GDPR
    • Version lifecycle
  • What's New
    • Product release notes
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    • Nylas API 2.7 (latest)
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    • Scheduler API
  • Developer Tools
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    • Contacting Support
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Home
  • Getting Started
    • What is Nylas?
    • Set up your Sandbox
    • Connect an account
    • Authorize API requests
    • Try the APIs
    • More resources
    • Nylas tutorials
  • Nylas v3 Beta
    • v3 Beta quickstart
    • Features and changes in API v3
    • Error types in v3
    • API v3: Administration APIs ↗
    • API v3: Email & Calendar APIs ↗
    • v3 diff view
  • Email
    • Using the Email API
    • Send Email With Nylas
    • Improve email deliverability
    • Track email messages
    • Signature extraction
    • Clean Conversations
    • Changes to Email in API v3 Beta
    • v3 Email scopes
    • File Attachment Media Types
    • Smart Compose (API v3 only)
    • Threads in API v3 Beta
  • Calendar
    • Using the Calendar API
    • Using the Events API
    • Calendar availability
    • Add conferencing to Events in v2
    • Recurring Events
    • Deleted events
    • Virtual calendars
      • How to use Virtual Calendars
      • Virtual Calendar Availability
    • Omnichannel Event reminders
    • Calendars and Events in v3
    • Calendar scopes in v3
    • Add conferencing to Events in v3
  • Contacts
    • Contacts API guide
  • Scheduler
    • Scheduler Quickstart
    • Schedule Editor Set up
      • Instant Integration
      • Smart Integration
    • Creating, Editing, and Scheduling Meetings
      • Schedule Editor
      • Scheduling Page
      • Meeting types
    • Scheduler Customization
      • Customizing the Schedule Editor
      • Customizing the Scheduling Page
      • Embedding Scheduler
      • Custom Thank You Page
      • Automatic Emails
      • Localization
    • Scheduler Booking Flow Query Parameters
    • Scheduler Webhooks
    • Scheduler Web Reference
    • Troubleshooting Scheduler
      • Round Robin Scheduler Behavior
      • Handling Scheduler Reauthentication
      • Office 365 Event Not Added to Calendar
  • Developer Guide
    • Developing with Nylas
    • Authentication in v2
      • Hosted authentication
      • Native authentication
      • Authorizing API requests
      • Bulk auth with service accounts
      • Authentication scopes
    • Authentication in v3
      • v3 Authentication changes
      • Create a Google app for v3
      • Create an Azure App for v3
      • Creating Grants with OAuth and API key
      • Creating Grants with OAuth and access token
      • Create grants with custom auth
      • Create grants with IMAP
      • Create Grants for Virtual Calendars in v3
      • Configure the OAuth login prompt
      • Authentication Scopes in v3
      • Bulk authentication in v3
    • Manage accounts in v2
      • Delete an account
      • Manage access tokens
      • Account re-authentication
      • Troubleshoot invalid credentials
      • Account sync status
    • Manage grants in v3
    • Production checklist
    • Provider guides
      • Google
        • Create a Google application
        • Google authentication in v2
        • Google Workspace Service Accounts
        • Google PubSub Message Sync
        • Google verification and security assessment guide
      • Microsoft
        • Email Administrator Guide
        • Developers Guide
        • Microsoft Authentication
          • Enable Microsoft Graph Events permissions
        • ⚠️ Microsoft Exchange Online and Basic Authentication
        • Create an Azure application
        • Upgrade an Azure app to use Graph
        • Office365 Service Accounts Setup or Exchange Online
        • Suggested Office 365 Settings
        • Invite Nylas to Your Azure App
        • Admin Approval
        • Microsoft Exchange Login
        • Testing Exchange Autodiscovery
        • Checking for Quarantined EAS Devices
        • Gathering Exchange Logs
        • Override Sender Display Name
        • Microsoft Verification Guide
      • IMAP Providers in v3
      • iCloud Authentication
      • Yahoo Authentication
      • App Passwords
    • Security best practices
    • Nylas CLI
      • Getting started
      • CLI Commands
      • Making CLI API Requests
      • Testing Webhooks
    • Platform
      • Data residency
      • Migration guide for data centers
      • Data retention
      • Historical sync and webhook settings
    • Webhooks
      • Set up webhooks
      • Webhook best practices
      • Available webhooks
    • Webhooks in v3
      • v3 Webhook schemas
      • v3 Webhook scopes
    • Error handling and monitoring
    • Postman and Nylas
    • Deltas in v2
  • Nylas SDKs
    • Node.js SDK
      • Get Started with the Node.js SDK
      • Authenticate users with the Node.js SDK
      • Migrate Node SDK v5 to v6
      • Migrate Node SDK v6 to v7 beta
      • Manage events with the Node.js SDK
      • Manage contacts with the Node.js SDK
      • Manage labels and folders with the Node.js SDK
      • Read messages and threads with the Node.js SDK
      • Send email with the Node.js SDK
      • Set up local webhook testing for the Node.js SDK
    • Python SDK
      • Migrate Python SDK v5 to v6 beta
      • Events with Python
      • Google and Microsoft Contacts with Python
      • Inbox Folders and Labels with Python
      • Read an Inbox with Python
      • Send an Email with Python
      • Set up local webhook testing for the Python SDK
    • Ruby SDK
      • Get started with the Ruby SDK
      • Migrate Ruby SDK v5 to v6 beta
      • Manage events with the Ruby SDK
      • Manage contacts with the Ruby SDK
      • Read inbox messages and threads with the Ruby SDK
      • Send email with the Ruby SDK
      • Set up local webhook testing for the Ruby SDK
    • Kotlin/Java SDK
      • Install the Kotlin/Java SDK
      • Migrate Java SDK to Kotlin/Java v2 beta
      • Java SDK
      • Java Logging
      • Google and Microsoft Contacts with Java
      • Inbox Folders and Labels with Java
      • Read an Inbox with Java
      • Send an Email with Java
      • Set up local webhook testing for the Java SDK
  • Nylas API Docs
    • Nylas API v3 Docs
      • Nylas API v3 Administration Docs
      • Nylas API v3 Email and Calendar API docs
    • Metadata
    • Errors
      • 200-299 Responses
      • 400-499 responses
      • 500 Response
    • Rate limits
    • Supported Providers
    • Versioning
      • Transition to v2.1
  • Nylas Dashboard
    • Manage applications
    • Dashboard v3
  • Support
    • Troubleshooting
      • Microsoft Troubleshooting
        • Microsoft Authentication Troubleshooting
          • Nylas Was Unable to Connect to the Exchange Server
          • Couldn't Exchange OAuth Code for a Microsoft Refresh Token
          • Exchange Autodiscovery Failed
          • Incorrect Connection Settings
          • Credential Errors Not Related to a Password
          • Status 403
          • Invalid Password Error
          • Unauthorized Error
        • How to Detect MDM Issues for EAS
        • IMAP Support Turned Off
        • ServerError 110
        • Server Error Retry Later 111 or 85
        • Server Does Not Support SSL
        • The Mail Server Experienced a Temporary Error
        • Message Delivery Submission Failed
        • Unexpected Folders and Calendars
      • Dealing with Spam
      • Email Sent Not Received
      • Same Server Error
      • Get Header Contents
      • Immediate Webhook Notification
      • Missing Notifications for Read Messages
      • Passwords and Character Encoding
      • Sent Mail Not Syncing
      • Customer changed password
      • UIDVALIDITY
      • Nylas Link That Directs to Spam
      • What is nyl.as
    • Billing
    • GDPR
    • Version lifecycle
  • What's New
    • Product release notes
    • SDK changelogs
Only show these results:
  • Support /
  • Troubleshooting /
  • Microsoft Troubleshooting

Microsoft Troubleshooting

  • Microsoft Authentication Troubleshooting
    • Nylas Was Unable to Connect to the Exchange Server
    • Couldn't Exchange OAuth Code for a Microsoft Refresh Token
    • Exchange Autodiscovery Failed
    • Incorrect Connection Settings
    • Credential Errors Not Related to a Password
    • Status 403
    • Invalid Password Error
    • Unauthorized Error
  • How to Detect MDM Issues for EAS
  • IMAP Support Turned Off
  • ServerError 110
  • Server Error Retry Later 111 or 85
  • Server Does Not Support SSL
  • The Mail Server Experienced a Temporary Error
  • Message Delivery Submission Failed
  • Unexpected Folders and Calendars

Microsoft Troubleshooting

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