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[2021-06-16] Sentiment analysis endpoint

We've released a new endpoint called Sentiment Analysis. Use Sentiment Analysis to analyze label text as positive, negative, or neutral and track customer sentiment across your organization.

You can use Sentiment Analysis to:

  • Send surveys to customers who have a positive reaction.
  • Schedule follow-up calls with customers who have adverse reactions.
  • Keep track of the general company sentiment based on customer interactions.