Welcome back, friends. 👋 We mentioned this in our July release notes: we’ve changed our platform packages and pricing as of July 2, 2025.
If you’re already one of our customers, don’t worry: nothing changes for you immediately. Any features limited to contract customers will still be available until August 31, 2025 if you’re already on a calendar-only or full platform plan. To upgrade your plan, reach out to our team.
For now, here’s a closer look at the changes you can expect.
Reduced pricing
We’ve lowered the prices for our non-contract plans! This makes integrating with Nylas more accessible to your growing business, and is part of an overall effort to make Nylas easier to add to your project.
Updated support plans
We’ve updated our support plans so that any customers who don’t have contracts with us will be directed to our community forums for questions, troubleshooting, and sharing your wins. Customers who have contracts with us will still be able to reach out to Nylas Support whenever you need to.
Any outstanding tickets will be resolved by Nylas Support, regardless of your plan. For more information, see How to get support.
Changes to feature names
We’re updating some of our feature names across all public surfaces to more accurately reflect what we’re offering. You can expect to see the following updates:
- Authentication scopes → Granular scopes
- Custom Authentication → Bring your Own Authentication
- Clean Conversations → Email Parsing
- IMAP retention policy → IMAP message cache
- Room resources → Room resource booking
- Round-robin availability → Round-robin scheduling
- Static IPs → Static IP routing
- Video conferencing support → Event auto-conferencing
We’re also changing how we refer to customized authentication settings. Previously, we would refer to a whitelabeled domain and custom branding; now you’ll see custom domain name (CNAME) and Hosted Authentication branding, respectively.
Contract-only features
With our new platform packages, we’ve limited some features to contract customers only. If you’re already on a calendar-only or full platform plan, you’ll have access to the following features until August 31, 2025:
- Bring your Own Authentication (formerly “Custom Authentication”)
- Bulk Authentication
- Custom domain/CNAME (formerly “whitelabeled domain”)
- HIPAA and HITECH business associate agreements
- Hosted Authentication branding (formerly “custom branding”)
- Hosted Scheduler whitelabeling
- Nylas Notetaker
- Pub/Sub notification channels
- Static IP routing (formerly “static IPs”)
That’s all for now
As always, we appreciate you reading. If you want to keep an eye on what’s coming to Nylas next, you can check our public roadmap.
Your feedback and suggestions about the Nylas platform are always welcome. If you have any comments or suggestions on the documentation, you can also drop us a line.
Until next time! 👋