Support platforms need to watch inboxes in real time, route incoming messages to the right team, and send timely reminders so nothing slips through the cracks. The Nylas Email API and webhooks give you a reliable pipeline for processing inbound email across providers, and the Calendar API lets you build reminder systems tied to scheduled events like onboarding calls and check-ins.
These tutorials cover two core support patterns: monitoring an inbox for incoming requests and routing them into a ticketing system, and scheduling automated reminders before calendar events so customers and agents stay aligned.
Tutorials
Section titled “Tutorials”| Tutorial | Products | What you’ll build |
|---|---|---|
| Monitor an inbox for support tickets | Email, Webhooks | A real-time listener that detects support requests and creates tickets from incoming email |
| Schedule reminders from calendar events | Calendar, Email | A reminder system that sends email notifications before upcoming events |
| Automate customer onboarding | Email, Calendar, Scheduler | Welcome sequences, kickoff call scheduling, and engagement tracking |
Related resources
Section titled “Related resources”- Email API overview — read, send, and manage email
- Webhooks overview — real-time event notifications
- Folders and labels — manage email organization
- Webhook best practices — reliable webhook processing